At the coalface: the irate Karen Ken caller video
A short video about a caller wanting to speak to the manager. Is it Karen or Ken? Watch and see the argument play out.
Industry news, practical commentary, and real-world employment law lessons from the coalface in New Zealand. Short updates, longer opinion pieces, and anonymised stories that highlight what goes wrong (and how to avoid it).
Updates, commentary, and practical lessons from the coalface. This is where I post industry news, my opinion on employment law issues, and real-world stories (anonymised) that show how disputes start, how they escalate, and how they can be resolved.
Some posts in this section are short and timely. Others are longer opinion pieces or breakdowns of common failure points I see in practice. If you are looking for structured guides and explainer articles, browse the main articles and categories as well.
Employment disputes are rarely about one single event. They usually build from poor process, poor communication, missing documentation, or decisions that get locked in too early. I use this section to call out patterns I see repeatedly, and to explain the practical reality of what happens in MBIE mediation, the Employment Relations Authority (ERA), and sometimes the Employment Court.
If you are in a live dispute, treat deadlines and evidence seriously from day one. For employees, that may include the time limits for raising a Personal Grievance (PG). For employers, that means avoiding rushed responses and preserving the record before memories fade or systems overwrite.
A short video about a caller wanting to speak to the manager. Is it Karen or Ken? Watch and see the argument play out.
A real-world employment mediation story (details changed) about capacity, cannabis, and why you should never sign a Record of Settlement unless you are clear-headed.